Fraud Analyst (Bilingual Disputes)





Apply for this job on the following link :


Summary of This Role

• Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.


What Part Will You Play?

• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.

• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.


What Are We Looking For in This Role?

• Minimum Qualifications

• High School Diploma or Equivalent

• Typically No Relevant Experience Required


Preferred Qualifications

• Previous work experience in a fraud related field.


• What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.



124 Cedar Street, 3rd floor
Category: Workshop
Starts at: 01:00 PM


Wednesday, August 9, 2017

                  1:00 pm – 3:30 pm

                  124 Cedar Street, 3rd floor



-P/T or F/T hours available, afternoon shifts, rotating weekends

-Provide a Criminal Record Check and steel toed shoes at own cost (payroll deduction is available)

-Ability to travel between local sites: a vehicle is an asset

-Must be over 18 years of age

124 Cedar Street, 3rd floor
Category: Workshop
Starts at: 10:00 AM

This workshop discusses how to: prepare for an interview, present yourself and answer typical and difficult interview questions.  Participants will improve their interview skills through small group discussions and role-plays.



124 Cedar Street, 3rd floor
Category: Workshop
Starts at: 10:00 AM


Most people know that the best way to find a job is through networking. You can go to networking meetings, tap into your own personal network, or ask friends who they know. With the Internet buzzing with social media, there are many ways to use it in order to network, and eventually find a job. This workshop will introduce you to some social media job search tools.  You will also have the option to create a LinkedIn account. 






124 Cedar Street, 3rd floor
Category: Workshop
Starts at: 10:00 AM

Want to know more about the opportunities for working from home?  Are there any legit jobs working from home?  If you want to obtain more information on this subject, please attend this workshop.


Visit our Office:

Main Office:
124 Cedar Street, 3rd Floor
Sudbury, ON
P3E 1B4
Toll free: 1-866-593-7771

Office Hours:
Monday - Friday
8:30am to 4:30pm