CSR-1 Sudbury

Firm:

TSYS, ,


Created:

14.06.2017


CSR-I   Sudbury, Canada       

APPLY to this link : 

https://tsys.wd1.myworkdayjobs.com/en-US/TSYS/job/Sudbury-Canada/CSR-I_R0001180

What Part Will You Play?

o Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

o Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

Minimum Qualifications

o High School Diploma or Equivalent

o Typically No Relevant Experience Required

 

What Are Our Desired Skills and Capabilities?

o Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

o Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

o Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. 

 

Events


Wednesday
27
Sep
124 Cedar Street, 3rd floor
Category: Workshop
Starts at: 10:00 AM

Want to know more about the opportunities for working from home?  Are there any legit jobs working from home?  If you want to obtain more information on this subject, please attend this workshop.

Monday
16
Oct
124 Cedar Street, 3rd Floor
Category: Workshop
Starts at: 16 Oct, 2017 TO 20 Oct, 2017 (all-day)

Master the workplace skills that are in demand!

Sign up for this free, on-week training course

Learn how to improve skills in these areas:

Communication

Personal Management

Teamwork

Problem Solving & Critical Thinking

Professional & Skills Advancement

 

Classes are small and interactive

Location: 124 Cedar Street, 3rd floor

Date: October 16 - 20, 2017

Hours - 9:30 am - 2:30 pm

 

Call Ginette at 705-671-2544 ext.244 to register

Receive a certificate when you complete the course

This training is delivered by certified Soft Skills Solutions trainers

Visit our Office:

Main Office:
124 Cedar Street, 3rd Floor
Sudbury, ON
P3E 1B4
705-671-2544
Toll free: 1-866-593-7771

Office Hours:
Monday - Friday
8:30am to 4:30pm